Why Westerra?
Here at Westerra Credit Union, every employee counts. Our teams are composed of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS, which makes them GREAT! Our team members show up every day authentically being themselves and our diversity, equity, inclusion and belonging (DEIB) focus is a critical pillar of our organization. We want you to feel comfortable being YOU.
All of our team members are working towards the same purpose - to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both in the eyes of our employees and the members that we serve. We can't wait to see how you will contribute to this purpose, positively and intentionally, by impacting our members' lives through personal attention, financial education, community engagement and much more. This is true regardless of your role, as we are all member-facing. Founded by schoolteachers in 1934, we are a learning organization at our core and embed a growth mindset in our employees so that we all prosper!
What is the role?
This position will be responsible for setting up and processing for First, Second, HELOC's and Conventional Mortgage Loans with a strong emphasis on construction to permanent loans. Processor is responsible for providing quality customer service by obtaining the necessary documentation for underwriting the loan file, ordering third party documentation, communicating directly with the member and/or loan officer in a professional and effective manner to obtain necessary documentation, and provide property disclosures as required by local, state and federal regulations. Perform duties according to established department procedures and adheres to Credit Union policies. Incumbent shall be fully experienced and capable of performing functions with minimal supervision and capable of handling complex situations with professionalism and diplomacy.
What will be expected of me?
* Obtain and assemble complete loan package in proper order for underwriting. Verify all required documentation (pre-underwrite) the file.
* Verify the application is complete and accurate. Verifies documentation submitted and identifies any potential issues that may arise in underwriting.
* Performs a thorough review and analysis of borrower's credit, employment, income and assets before submitting the file to underwriting. Prepares the 1003 and 1008 and ensures the accuracy of all the information printed on said documents. Responsible to hand over a completely documented file to the underwriter which is ready for approval or denial.
* Directly communicates with the Loan Originator, customer and underwriter in order to obtain initial and missing documentation required to qualify for the loan, including but not limited to income information, asset information, credit authorizations, trust agreements, purchase agreement, etc.
* Reviews loans for compliance within RESPA, TRID, HMDA, Reg B, etc (all mortgage related regulations). Prepare proper disclosures as required by regulations.
* Communicate with various companies to obtain documentation
* 0ion including but not limited to Flood Certificate, Title Commitment, Homeowners Insurance and payoff information. Verify vendor orders are complete and invoices received, and all are in the member's file.
* Manage pipeline by reports within allotted turn-around times, contract deadlines and Westerra Service Level Agreements.
* Documents all communications related to the loan applications in the Loan notes
* Consistently demonstrates the Westerra Way Experience and complies with all policies and regulations
* Other duties as assigned.
Will I have Direct Reports? No
What am I bringing?
Experience/Education:
* 2+ years' experience in residential mortgage processing with Conventional purchases and refinances
* Requires ability to process construction to permanent loans from inception, budget review and draw review to close
* Experience with FHA and VA strongly preferred
* Associate degree or equivalent in experience
* Knowledge of RESPA, TRID, HMDA, Reg B and Reg Z requirements
* Working knowledge of mortgage lending and consumer loans desired
Skills and Abilities:
* Excellent verbal and written communication skills
* Member service skills
* Strong math and analytical skills
* Ability to prioritize and meet deadlines
* Strong attention to detail
* Available to work varying hours and overtime if needed
* Must maintain high level of confidentiality
* Must maintain high-level of confidentiality
* Accountable for medium-term tasks and many recurring basic initiatives. Works under moderate supervision.
* Use of judgement related to administrative issues
* Understanding of straightforward, administrative, and/or other basic produces and services.
* Able to handle problems that are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.
* Proficient in Microsoft Office
* Exhibits strong verbal and written communication skills
* Ability to Learn and demonstrate that learning on the job
* Detail oriented with strong organizational and time management skills
* Must maintain high-level of confidentiality
What is the work environment like, and are there physical requirements for this role?
* Dispersed flexible team environment both on Westerra campus and remote
* Works primarily at desk
Salary: in addition to the starting hourly rate of $20.10 - $25.13, this role is also be eligible for a monthly variable pay plan.
What are some of our benefit offerings?
* Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options
* Two dental plans through Delta Dental
* Basic life and AD&D insurance, short-term disability and long-term disability
* 20+ days of paid time off (PTO) per year
* Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY)
* 16 hours of volunteer time off (VTO) per year
* 11+ paid holidays
* 401(k) that includes up to 6% match
* Up to $5250 per year for educational reimbursem*nt
* 2 weeks of paid parental leave
* Mental health resources including an Employee Assistance Program (EAP)
* Home office reimbursem*nt for hybrid/remote roles
* Individualized learning and development programs
Please note, applications will be accepted until at least April 23, 2024.
